Conversation Insights

Welcome to the landscape of customer conversations for automotive. The pie chart below, drawn from DealerAI’s chatbot data, maps out the trends of how consumers engage through chat on various channels: website, Facebook, SMS, and WhatsApp. It’s an insightful glimpse into the interests driving consumers.

From inquiring about new and used vehicles to booking services, these segments of dialogue shed light on frequently asked car buyers’/owners’ queries and preferences. But that’s just the start: You can click on any segment to view real chats. Each conversation showcases how DealerAI’s Generative AI smoothly navigates customer needs, bridging the gap between the online chatroom and your dealership’s showroom visits.